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    Claims Investigation
         Updated Sept 26th, 2011

If you have questions as a result of deductions for non-conforming shipments, please direct your inquiries to email address: starboard.supplier.support@starboardcruise.com

For those who have Microsoft Outlook program, click here starboard.supplier.support@starboardcruise.com.  Please include the PO number, chargeback transaction #, Starboard vendor #, the shipping violation and any other pertinent data. 

 

We commit to providing a response to you, via e-mail, within 72 hours of receiving your inquiry.

 

For your reference, below are deduction descriptions and code references.  These refer to the deduction codes that appear on the monthly Vendor Compliance Summary Reports provided monthly to each vendor incurring a deduction. 

   

Reason Codes

Shipping Violation Descriptions

   
 

Late Shipment  

W2

Based on goods READY at vendors past the Order Cancelled On Date

Early Shipment

W1

Based on goods READY at vendors before Start Ship Date

    

Fill Rate

F1

Based on goods received falling below 90% of Fill Rate

Distribution Center/Traffic Violation Code Description

 

The following violations are reported by each Starboard region Distribution and Traffic Centers:

P3 
P5 
P9
Q2 
Q3 
Q4 
Q5 
Q6-519A & Q6-519B 
Q7 
Q8-521A & Q8-521B 
Q9 
Q10
R1 
R2 
R3 
R4-527A & R4-527B
R5 
R6 
R7 
R8 
R9
S1 
S2 
S3 
S4 
S5 
S6
S7 
S8 
S9 
T1 
T2 
T3 
T4 
T5 
T6 
T7 
U1 
U4 
U5 
U6 
U7 
U8 
W1
W2
W3
W6-606A or W6-606B
X4
X5
X6
X7
X8
X9
Y1-619A & Y1-619B
Y2
Y3
EAN/UCC128 Labels Not on Cartons 
Style or SKU Not on 856 
Carton Label Data Elements Missing
PURF/SNF/DSDF Not Submitted
ReWarehouse - Import Expiration Date
More than one PO per Invoice
Substitution of Style or SKU
Vendor Did Not Ticket Merchandise
Damaged Merchandise-Not Saleable 
Product Ticket Incorrect
Packing List Missing 
Mdse Exp Date Not w/in Agreement
Carton Marking Incorrect 
Carton Packaging Damaged or Inferior Quality 
UPC/EAN Not on File 
UPC/EAN Not on Merchandise 

Vendor Referenced Wrong or Invalid PO 

Invoice Missing
Case/Pallet/Unit Manifested Incorrect 
ISF Not Filed or Filed Late
Late/Missing Documents
Incorrect MAWB/HAWB/BOL
Country of Origin Missing on Invoice
Invoice Description Incorrect or Not Clear/ Value/ Material Breakdown Missing
Split Shipment 
Mis-Shipment 
No PO on Consolidator HAWB/MAWB/BOL
Quantity Discrepancy-Overage 
FDA Code Missing 
Invoice Not in English 
Routing Guide Not Followed 
Direct Shipment / Not as Agreed
Freight Not Ready (Cargo or Documentation, ATF, IT, WDT/PILOTS)
Shipper Bill of Lading Missing
Incorrect Mode 
Hazardous Material Documentation Missing or Incorrect 
Hazardous Material Carton Packaging/Markings Incorrect 
Facility Not Registered with FDA BT Act
DP Tester Co-Mingled with DF Merchandise 
Ingredients Required (FDA,DOA)
No Indication of GWP or Testers 
Duplicate / Backorder
Prior Notice Late, Incorrect, or Missing
Shipped Early
Shipped Late
Packing List Non-Compliance
Non-USDA Wood Mat-p/unit charge or p/shipment charge
Carton Packing - More than One SKU Per Carton  
Mixed POs Among Pallets
Carton Packing - More than One PO Per Carton 
GOH Not Bagged
Carton(s) over Max Weight 55lbs Per Carton 
Return to Vendor Refused
UPC/EAN - Incorrect UPC/EAN on Merchandise 
UPC/EAN - Incomplete UPC/EAN Data
Container Floor Loaded

 E-Commerce Violation Description

P1 No 850 Capability (Purchase Order)
P2 No 855 (Purchase Order Acknowledgment)
P5 No 856 (Advanced Ship Notice/Ship Notice Manifest)
P6 No 810 (Invoice)
P7 E-Commerce Vendor Default
P8 E-Commerce Default