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Accounts Payable

Last updated June 25, 2015

Please note the following Starboard Purchase Order Policy:

    
Starboard will pay only the exact purchase price stated on purchase orders Starboard submits for goods delivered to Starboard or venues designated by
     Starboard.  Your shipment of goods is acceptance of those purchase order terms.

     If a vendor believes the Starboard purchase order does not accurately reflect the agreement of the parties, it is incumbent on the vendor to notify Starboard
     immediately in writing to address any claimed pricing discrepancies on the purchase order and to request an amended purchase order before goods are
     received by Starboard.

    We appreciate your support and understanding of this policy.  Starboard may choose to discontinue doing business with any vendor that fails to adhere to
    this policy. 

    Non-compliance to this Purchase Order Policy will result in a shipment non-compliance charge back imposed on the shipment.

Starboard Cruise Services, Inc. is committed to paying all merchandise invoices in a timely manner. In order for suppliers to receive prompt payment of invoices, it is critical that the following invoicing instructions be followed.

  • Each Invoice must pertain to a single Purchase Order.  Do not invoice more than 1 Purchase Order per Invoice.
  • Provide correct banking information.  It is the vendor's responsibility to provide the correct banking information to Starboard for wire and direct deposit payments.  A Cost Recovery Fee of $50 will be deducted from future vendor payments each time a bank returns a payment due to incorrect banking information provided by the vendor.  The correct banking information will include, but is not limited to, the following:

1. The Bank Name                            

2. The Bank Account Name the money is being sent to should be the same as the Vendor Name.

3. The Bank ABA Number, if in the USA, or Swift number, if it is a foreign bank.

4. The Bank Account Number

  • Mail or email Invoice for payment by Starboard Cruise Services to the following:  

Email to: apayables@starboardcruise.com

or Mail to:

Account Payable Department
Starboard Cruise Services, Inc.
8400 NW 36th Street, Suite 600
Miami, FL  33166

Phone:  (786) 845-7520
Fax:      (786) 845-1116

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Payment Method & Due Dates

  • Payments are made by bank checks to your company name and address as shown on our Purchase Orders.
  • Payments are made in accordance with the terms agreed between our two companies and due dates calculated from receipt of merchandise by our appointed consolidators or receipt of invoice by one of our Accounts Payable offices, whichever is later.
  • Any alternative to the method or due date calculation has to be submitted to:

Merchandising Manager
Starboard Cruise Services, Inc.
8400 NW 36th Street, Suite 600
Miami, FL  33166
USA

Phone: 786 845-7300
Fax: 305 477-4522

Faulty Merchandise

Should Starboard Cruise Services, Inc. find, at receipt of the invoiced merchandise at destination, that it has been over, short shipped or substituted versus the original order or is defective, Starboard Cruise Services, Inc. reserves the right – in accordance with their procedure - to lodge a merchandise claim with your company for debit, credit, repair or replacement.

Accounts Payable Supplier Claims

  • In order to resolve your Accounts Payable issues accurately and on a timely basis, please address all inquiries and correspondence in writing to:
For payment made by Starboard Cruise Services

Account Payable Department
Starboard Cruise Services
8400 NW 36th Street, Suite 600
Miami, FL  33166

Phone:  (786) 845-7520
Fax:      (786) 845-1116

apayables@starboardcruise.com

  • It is the vendor's responsibility to follow up on claims in a timely manner.  Claims related to payments must be submitted within 9 months of the vendor's original Invoice date.  Starboard will not be liable for claims submitted after 9 months of the vendor's Invoice date.

Proof of Delivery for Unpaid Invoices

  • Should a payable invoice remain unpaid, in order to request the payment please re-send your invoice together with proof of delivery showing a valid Purchase Order and invoice number and have it signed by the consolidator or transportation carrier.
  • This proof of delivery must confirm the date at which the merchandise invoiced has been delivered to our appointed consolidator and be mailed or faxed to the Accounts Payable office in charge of the payment.
  • Any questions pertaining to status of payment, invoices, PO's etc. should be addressed to the general email address: 
    apayables@starboardcruise.com.
  • If a response is not received within 48 hours, please contact:

         Natalia Macias
         Accounts Payable Supervisor
         Natalia.Macias@starboardcruise.com
         (305) 777-7679

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Consignment Payables

  • Consignor shall prepare a "Memorandum" or "Memo" ("Memo") describing items of Consigned Merchandise in each shipment.  One copy of the Memo shall be sent with the shipment, and Consignor shall simultaneously send another copy of the Memo to Starboard Cruise Services, Inc., Finance Department at ConsignmentMemoInvoices@starboardcruise.com, or via mail at:

         Starboard Cruise Services, Inc.
         Attention: AP-Consignment Department
         8400 N.W. 36th Street, Suite 600
         Miami, FL 33166

  • Starboard Cruise Services will e-mail to Consignor a "Sales and Inventory Adjustment Report" listing the piece(s) of Consigned Merchandise sold or adjusted via a physical inventory during the month or otherwise no longer in Consignee's possession.  Consignor will submit to Starboard Cruise Services an invoice matching the "Sales and Inventory Adjustment Reports" upon receipt of monthly report for processing and payment.
  • Any questions pertaining to status of payment, invoices, PO's etc. should be addressed to the general email address: apayables@starboardcruise.com.
  • If a response is not received within 48 hours, please contact:

         Natalia Macias
         Accounts Payable Supervisor
         Natalia.Macias@starboardcruise.com
         (305) 777-7679

Paper Invoices Content

  • Each Invoice must pertain to a single Purchase Order.  Do not invoice more than 1 Purchase Order per Invoice.
  • Please ensure the following elements are always shown on your commercial invoice:
     

SAMPLE INVOICE

Blue color = mandatory invoice information

Red color = additional comment for your perusal

Your company name

Your company full street and post office box address

Your company location and postal code (zip code)

Your company phone, fax numbers and, e mail address

The Starboard Cruise Services, Inc. "Ship To" address

As shown on Starboard Cruise Services, Inc. purchase order

The Starboard Cruise Services, Inc. "Bill To" address

As shown on Starboard Cruise Services, Inc. purchase order

 

Your company invoice number.

Your company invoice date

Starboard Cruise Services, Inc. Purchase Order number

Starboard Cruise Services, Inc. Purchase Order date

If multiple pages invoice, repeat these numbers and dates on each subsequent page

 

The delivery terms as agreed with Starboard Cruise Services, Inc.

The payment terms as agreed with Starboard Cruise Services, Inc.

The currency in which you invoice Starboard Cruise Services, Inc.

The country of origin of the merchandise invoiced

The mode of transportation used to ship the merchandise

The number of cartons covering the delivery

For multiple cartons, mention 1/XX which means this is carton no 1 out of a total of XX shipped

The Starboard ITEM NUMBER (sku)

The number of units invoiced

The item description

In English language

The item unit cost

The total amount invoiced per item

Use as many lines as your invoice format allows

Remark: The description of the material invoiced as well as breakdown of invoiced item components can vary from one importing country to the other. Your company is responsible for awareness of these requirements and must complete this part accordingly.

The total amount invoiced per each invoice page

For multiple pages invoice, the final total invoiced as a recap of all invoice pages

The invoice page number

For multiple invoice pages, mention 1/X which means this is page 1 out of a total of a X pages invoice

Please, do not include non-payable merchandise charge on payable merchandise invoice

 

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2003 Starboard Cruise Services, Inc. All rights reserved.