Program Specifics

Vendor Manual

Claims Investigation






Developing a long term mutually successful business and maintaining a strong relationship with our suppliers is a Starboard priority. Our increasing emphasis on utilizing available technology, improving product flow, and bringing your merchandise to our selling floor faster, makes it even more important than ever that we work closely together.

To this end, we have developed a Vendor Compliance & Logistics Program manual to define our needs and expectations. This manual is the work product of a shared effort between Starboard Cruise Services, Inc. and our vendors. It is being provided online as a source of reference for our trading partners. As the needs of our customers change and technology improves, the instructions provided in this manual will be updated. Our expectation is that this guide and all related compliance instructions will be distributed to all personnel within your organization which are responsible for logistical compliance.  Each vendor is responsible to keep current with Starboard's compliance requirements by reviewing the information set forth in the vendor manual regularly, as it may be amended from time to time.  It is our intention to improve the business processes we share with our vendors and thereby improve our mutual profitability.

This guide is intended to incorporate all supplier related policies and procedures, including Purchase Order Terms, Item Marking, Packing, Carton Marking, Routing Guide and Documentary Regulations, Accounts Payable and Invoicing. Contact information is also included as a quick reference to any questions you may have.


Convenience for our suppliers was a major consideration in developing and providing this manual electronically. We hope that providing you with this basic information in one package will make it easier for you to work with us and to meet our requirements.


Thank you for complying with these industry-wide standards. Your commitment is recognized as a continuation of our strong business partnership.








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